Privacy Policy

This Privacy Policy explains how Passports API (“Passports API,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit passport-api.com, communicate with us, participate in partner-led sales or onboarding, or use services made available under a separate agreement (collectively, the “Services”).

1. Information we collect

Information you provide

We may collect information you choose to provide, including your name, work email address, company, job title, telephone number, billing or business contact details, technical requirements, use case, and the contents of messages you send to us.

Service and technical information

When you access our website or API, we may receive technical information such as IP address, browser type, device type, referring page, requested URLs, timestamps, API request metadata, response status, token or account identifiers, and diagnostic or security events. We may use cookies or similar technologies where appropriate to operate, secure, and understand the website.

Information from partners

Because sales and onboarding are handled through technology partners, we may receive business contact information, licensing details, integration requirements, and support context from the partner working with your organization.

2. How we use information

We may use information to:

• respond to inquiries and route prospective customers to an appropriate technology partner;
• provide, operate, maintain, and improve the Services;
• authenticate integrations, monitor service use, troubleshoot issues, and prevent abuse;
• manage licensing, onboarding, business records, and customer support;
• communicate about technical, security, operational, or policy updates;
• analyze website and service performance; and
• comply with law and protect our rights, users, partners, and Services.

3. Legal bases

Where applicable law requires a legal basis, we process personal information based on one or more of the following: performance of or steps toward a contract, our legitimate interests in operating and securing the Services and conducting business, compliance with legal obligations, or your consent.

4. How we disclose information

We may disclose information to:

• technology partners that handle sales, licensing, onboarding, implementation, or related support;
• service providers that help with hosting, communications, analytics, security, professional services, or business operations;
• authorities or other parties when reasonably necessary to comply with law, legal process, or enforceable requests, or to protect rights, safety, and security; and
• transaction counterparties in connection with a merger, acquisition, financing, reorganization, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell personal information for money. If applicable law defines “sale” or “sharing” more broadly, you may contact us to ask about your rights.

5. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain business and security records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary according to the nature, sensitivity, and purpose of the information.

6. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting API credentials issued to your organization and for notifying us promptly if you believe they have been exposed.

7. International transfers

We and our service providers or partners may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

8. Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; or to withdraw consent. You may also have the right to appeal a decision or complain to a data protection authority. These rights may be limited by law.

To submit a request, use our contact form. We may need to verify your identity and authority before completing a request.

9. Children

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children through the website.

10. Third-party services

Our website or communications may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

11. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may also be communicated through the Services or appropriate business channels.

12. Contact us

Questions or requests concerning this Policy may be sent through our contact form or by mail to:

Passports API
131 Continental Dr Suite 305
Newark, DE 19713
United States